About Austin Fire and Flood

Q: Is Austin Fire and Flood certified and insured?

A: Yes, we are certified by the Institute of Inspection Cleaning and Restoration Certification. They set the industry standard and we follow that standard. Yes, we are fully insured. Ask for a copy of our insurance from any technician!

Q: What areas does Austin Fire and Flood service?

A: Austin Fire and Flood serves the Greater Austin area. We also partner with service providers in San Antonio, Houston and Dallas/Fort Worth.


Q: How much does an inspection cost?

A: Austin Fire and Flood is at your service. We cut straight to the chase and offer free inspections and estimates. There are no costs or obligations for you.

Q: Do I need to pay anything upfront?

A: We work closely with the insurance companies so we will coordinate with them and bill them directly. Normally, the insurance company will pay us directly the full cost of the mitigation less your deductible (i.e water extraction, drying, dehumidification) since we use the same estimating software and follow industry guidelines.


Q: Can you bill my insurance directly?

A: Yes, we can bill your insurance company directly. We have working relationships with major insurance carriers and work with them closely to coordinate your coverage and our services as well as invoicing and payment. There may be services that aren’t covered by your insurance and we will be sure to communicate with you about those services. In most cases, you will only be billed for your deductible.

Q: What if I do not have insurance coverage for my loss?

A: We do accept all major credit cards and can work with you on the services. We also partner with a financing broker. Please ask us if you are a self-pay customer.

Q: Is my loss covered by my insurance?

A: Your insurance agent should be able to answer any questions you have concerning your policy. But, we have an insurance professional on staff to answer any specific questions about coverage, and we will work closely with your insurance company to get you those answers.

Property Damage

Q: Is my water loss covered by my insurance?

A: Water damage is usually covered if it is “accidental and sudden”. The insurance may not cover the source of the water (e.g. pipe break or dishwasher leak) but will usually cover ensuing damage and repairs to make the home whole again.

Q: My property is flooded. What should I do?

A: Time is of the utmost importance. Act fast to minimize the damage to your property and prevent associated problems, such as mold growth. Safety is the most important thing to think about. Start by turning off the power to your home. You can do this by finding your fuse box and turning off the main breaker as well as all the individual fuse switches. Next call us and we will guide you through the process of filing and claim and mitigating the damage.

Q: A sewage leak has flooded my property. What should I do?

A: You should vacate the contaminated areas right way. Sewage contamination can be very dangerous if you do not have the correct protective equipment. Next call us and we will guide you through the process of filing and claim and mitigating the damage.

Q: What does the term mitigate mean?

A: The term mitigate or mitigation is a common term in the property damage restoration industry. It is defined as "to make less severe or painful". Most insurance companies require you to mitigate the damage. For example, water extraction and drying systems are often considered mitigation techniques for water damage. Boarding up & securing are mitigation techniques to prevent theft after fire damage or extreme losses.

Q: I just had a fire on my property. What should I do?

A: Safety first. Fire can damage the underlying structures making the building unsafe. Austin Fire and Flood will perform structure stabilization, board-up and securing services to ensure you, your family and your possessions are safe. Please stay away from the property until we arrive.

Q: I can’t get rid of the smell of smoke. What should I do?

A: Smoke flows through plumbing systems, using holes around pipes to go from floor to floor. Hot smoke migrates to cooler areas and upper levels of a structure. Even a small fire can cause serious smoke damage to your property. Smoke molecules can remain in the pores of materials and continue to release smoke odor and contaminants for years. These odors can easily spread onto clothes, furniture, carpets, and to other parts of the house, especially on a warm day when the high temperatures reopen smoke-filled pores. The type of smoke will greatly impact the restoration process. Proper deodorizing can spell the difference between big savings and spending thousands of dollars cleaning everything again. Austin Fire and Flood can figure out where the odor is coming from and get it taken care of.