We like swimming at Barton Springs and tex-mex too! (Oh, and of course, we have a dog). We are your local solution for water, fire, and mold damage restoration. You will have the same point of contact throughout the entire process, from the initial inspection to moving you back into your home.
No call centers, or big corporate chains-of-command here…just good old-fashioned customer service from fellow Austinites, who understand that you are probably having a very bad day.
Austin Fire & Flood responds immediately when you need help. A fast response is imperative in reducing the time and cost of returning your home or business to normal. When you call us, you’ll speak with an actual person who is just across town waiting to help. We will be on our way within 30 minutes ready to give you a 100% free inspection and start restoring your property immediately.
We know that a home loss caused by fire, water, or mold damage can be devastating, as well as confusing, so we are committed to helping guide you through the process.
In addition to carrying a $1 million general liability policy and a fidelity bond, Austin Fire & Flood IICRC certified technicians have extensive training, knowledge and a sincere desire to get your property back to pre-loss condition. We are up to date on the newest technology and abide by stringent industry standards as well as all OSHA guidelines.
We only hire dedicated, high intergrity people who have a have a passion for helping people.
At the end of the day we’re guided by one underlying principal: do the right thing, all the time.
Robin’s Story:
Restoration companies often face criticism for taking advantage of people during their most difficult moments. After years of experience in the industry, Robin founded Austin Fire & Flood in 2017 with a clear mission: to do better.
As a homeowner, mother, and proud member of the Austin community, Robin is dedicated to helping her neighbors navigate the often stressful and overwhelming process of home restoration with care and integrity.
Outside of her company, she is currently pursuing a PhD in Industrial Hygiene with a specialization in home restoration. Robin also serves as an expert witness in home restoration court cases and consults for restoration companies across the U.S.
Her passion for quality service and her commitment to education make her a trusted leader in the industry and the greater Austin community.
Austin Fire and Flood works skillfully, acts ethically, leads fearlessly, and improves constantly as we strive to become the best, most trusted property restoration company in the market.
Integrity: making ethical, transparent, and well-intentioned decisions based on professional standards
Professionalism: nurturing positive relationship through authenticity, inclusivity, compassion, respect, fun, and a little personality
Collaboration: listening and evolving together, helping, and supporting each other for the sake of a collective goal
Growth: developing professionally through flexibility and passion for continuous learning
Honesty: being upfront and forthcoming with information and insights
Accountability: taking responsibility for decisions made and their outcome
We exist to compassionately restore and rebuild the quality of life for Texas families, businesses, and communities impacted by fire, storm, water, and mold.
We will uphold the restoration industries highest standards of technique and ethics while providing our services quickly, honestly, and professionally.
We strive to:
Return property to a better state than before the disaster happened.
Employ skilled talent who embodies our company values.
Treat every customer, colleague, and partner like family.
Hopefully you never need our restoration services, but if you do, we’re your local experts for fire and water damage in Austin, TX. We know that any day that includes cleaning up after a major leak, storm, flood or fire is a stressful one. That’s why we make the process as convenient for you as possible.
We’re standing by 24/7 to asses the damage, document it for insurance, and create a plan of action to restore your home.
We work side by side with your insurance to make the process as painless for you as possible. We care for your home and belongings as if they are our own.
We restore your home to pristine pre-loss condition as soon as possible so you can carry on with your life.
We only employ passionate people who have high integrity and live by the mantra of “doing the right thing — always”.
Nick oversees the training of our technicians, ensuring they are the most skilled and detail-oriented professionals in Austin. He also takes the reins on our most intricate and high-stakes restoration projects.
Whether it’s imparting his knowledge or diving into complex projects headfirst, Nick is dedicated to making sure every job is done right.
* IICRC Master Certification
* Texas Board Certified in Mold Remediation
* 10 Years of construction and restoration project management.
Alex will often be the first person you speak to after experiencing a home loss, he will guide you through every step of the restoration process.
From assisting with the initial claim to handing you the keys to your fully restored home, Alex brings extensive experience in helping hundreds of Austinites navigate and simplify the home restoration process.
*BBA, University of Texas at Austin
* 7 Years in Customer Success Roles
* 5 Years In Insurance, Law, & Compliance Industry
